Returns
What items cannot be returned?
We do not accept returns on any made-to-order items.
How do I return an item?
If you wish to return an item for a refund, send us an email so we can expect your package. The item must be in original packaging and condition, otherwise we can not refund your purchase. We will notify you within 24 hours of receiving your returned item of your refund status.
My item has arrived damaged. What do I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
What is your return period?
We accept returns and offer refunds for up to 14 days after a product arrives. After this time we cannot accept refunds or returns.
US RETURNS FROM THE USA
We accept returns from our US customers and have made the process simple and fair:
You have 14 days from the date you receive your item to request a return.
Products must be returned in new, unused condition with original packaging and tags attached.
Returns are accepted by mail only.
While we don’t provide prepaid shipping labels for US orders, we’ll reimburse up to $7 USD toward your return shipping cost. Just send us your shipping receipt at contact@rettrose.co.uk.
There are no restocking fees.
Once we receive your return, please allow up to 10 working days for your refund to be processed.
We happily accept exchanges within the same 14-day window.